Privacy Policy

Who we are

Digitising ("we", "us", or "our") provides digital marketing, web development, CRM implementation, and AI integration services. This policy applies to personal information collected through digitising.com.au and related enquiry channels.

If you have questions about this policy or how we handle your information, contact us using the details in the Contact us section below.

Information we collect

The information we collect depends on how you interact with us. We may collect the following categories of personal information:

• Contact details such as your name, email address, phone number, and company name.
• Project information you provide through our contact form, including services of interest, budget range, timing, project details, and website URL where relevant.
• Communications you send to us by email, phone, or other channels.
• Technical information collected automatically when you visit our website, such as IP address, browser type, device type, operating system, referring URLs, pages viewed, and approximate location derived from IP address.
• Cookie and similar technology data, where applicable, as described below.

How we collect information

We collect personal information when you submit our contact form, email or call us, subscribe to updates, or otherwise choose to provide information to us.

We also collect limited technical information automatically through our website hosting infrastructure and server logs when you browse our site.

Why we use your information

We use personal information for legitimate business purposes, including to:

• Respond to enquiries and evaluate whether we are a good fit for your project.
• Communicate with you about our services, proposals, and ongoing engagements.
• Operate, maintain, secure, and improve our website.
• Comply with legal obligations and protect our rights, users, and systems.
• Maintain business records and manage complaints or disputes.

Where required under Australian privacy law, we only collect information that is reasonably necessary for these purposes.

Cookies and similar technologies

Our website may use cookies and similar technologies that are essential for site functionality, security, or performance.

You can control cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

When we disclose information

We do not sell your personal information. We may disclose information to trusted third parties where necessary to operate our business, including:

• Technology and hosting providers that help us run our website, contact systems, email delivery, and internal tools.
• Professional advisers such as lawyers, accountants, or insurers where reasonably required.
• Regulators, courts, or law enforcement where we are required or permitted by law.

We require service providers that handle personal information on our behalf to protect it appropriately and use it only for the purposes we specify.

Overseas disclosure

Some of our technology providers may store or process information outside Australia, including in the United States or other countries where their infrastructure is located.

Where personal information is disclosed overseas, we take reasonable steps to ensure recipients handle it in a manner consistent with applicable privacy requirements, including through contractual protections where appropriate.

Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include access controls, secure infrastructure, and limiting access to information on a need-to-know basis.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law. Enquiry records are generally retained for a reasonable period so we can respond to follow-up questions and maintain business records.

Your rights and choices

Depending on your circumstances and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate, out-of-date, incomplete, or misleading information.
• Withdraw consent where we rely on consent, subject to contractual or legal restrictions.
• Make a complaint about how we handle your personal information.

To make a request, contact us using the details below. We may need to verify your identity before responding. We aim to respond within a reasonable timeframe and in accordance with applicable privacy law.

Marketing communications

If we send you marketing communications, we will provide a simple way to opt out. You can also contact us at any time to ask us not to send further marketing messages.

Even if you opt out of marketing, we may still contact you about enquiries you have submitted or services you have engaged us to provide.

Children

Our website and services are directed at businesses and adults. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us so we can take appropriate steps.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be published on this page with a revised date.

We encourage you to review this policy periodically. Where changes are material, we may provide additional notice where appropriate.

Contact us

For privacy questions, access requests, or complaints, contact:

Digitising Email: info@digitising.com.au Phone: 02 5300 4002 Address: Level 21/207 Kent St Sydney NSW 2000

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.